FAQs
1. Orders/Payment:
What online payment methods do you offer?
We accept payments via PayPal, credit/debit cards. You can check out our payment methods page for more information.
Is it safe to use my credit card on the website?
Don't worry. Ordering on our website is safe.
When purchasing from Lovebeauty, your financial details are passed through a secure server that uses the latest SSL (Secure Sockets Layer) encryption technology. Credit card details are never stored on the shapshe website in any way, but are passed directly to our payment gateway for authorization and authentication. Feel free to select your favorite items on our website.
Was I charged twice?
Your credit card will only be charged once after your order is shipped.
If you have just placed an order, what you see on your bank account is an authorization. This is a common practice for banks processing credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours). If you need help expediting the process, you can contact your credit card issuing bank.
Why might my credit card be declined?
Your credit card may have been declined for any of the following reasons:
- The card may have expired. Please check if your card is still valid.
- You may have reached your credit limit. Please contact your bank to check if you have not exceeded your authorized purchase limit.
- You may have entered incorrect information. Please check if you have filled all required fields correctly.
- Make sure you are using the latest version of your web browser. It may be because your browser has some plugins installed. Please clear your cookies, restart your browser and try again.
2. Promotions/Discounts:
Do you offer promotions?
We have various discounts, promotions and special offers on our website. The best way to get some of the codes is to check our banners or notice boards. You can also sign up to receive our promotional emails. (New customers do not need to register to receive discounts on their orders as well as exclusive offers.)
How do I use a coupon code?
Discount codes can be applied at checkout. Add items to your cart and select the checkout option. On the same page where you enter your address information, you will see a field to enter your discount code. Enter the code here and click the "Apply" button. Your total should be adjusted to reflect your discount. Some discounts and promotions do not require a code and will be applied automatically.
Can I use more than one discount code at a time?
No. Only one discount offer or promotion can be used per order.
3. Order Status:
How do I know my order is confirmed?
After completing your order, you will receive a "Thank you" email to confirm your order. It confirms that your order has been successfully submitted.
How do I check the status of my order?
Once the package is shipped, we will send you a shipping notification email. You can track your order using the tracking information provided in the email or by logging into your account at https://dnoct89.com/.
If you don't know how to check the status using the tracking number, you can check our help page here. You can also contact us to check the status for you and we will be happy to help you.
I chose the wrong size/color/address. Can I change the information?
If you need to change the order information, please contact us in time to check the order status. If your package has not been shipped yet, we can change the size, color or your personal information for you.
After the package is shipped, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer should be responsible for it.
Please check the order information carefully when placing an order to avoid any trouble that may arise later.
I want to cancel/return/exchange the product. What should I do?
Please contact our customer service for further help. Check our return and exchange policy page for more details.
Can you help with damaged products?
We are sorry that you received a damaged item. Please send photos of the damaged product along with your order information to zexingqy123@163.com. We will evaluate the problem and if we agree that the problem is on our side, we will send you a new product for free.
Please note that any goods damaged within 30 days of delivery cannot be returned or refunded. Unsuitable products caused by incorrect size selection or not contacting us to modify the information before the package is sent cannot be regarded as product quality problems and are the responsibility of the customer.
We can provide free size exchange service, but the customer needs to pay the shipping cost of the replacement.
What online payment methods do you offer?
We accept payments via PayPal, credit/debit cards. You can check out our payment methods page for more information.
Is it safe to use my credit card on the website?
Don't worry. Ordering on our website is safe.
When purchasing from Lovebeauty, your financial details are passed through a secure server that uses the latest SSL (Secure Sockets Layer) encryption technology. Credit card details are never stored on the shapshe website in any way, but are passed directly to our payment gateway for authorization and authentication. Feel free to select your favorite items on our website.
Was I charged twice?
Your credit card will only be charged once after your order is shipped.
If you have just placed an order, what you see on your bank account is an authorization. This is a common practice for banks processing credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours). If you need help expediting the process, you can contact your credit card issuing bank.
Why might my credit card be declined?
Your credit card may have been declined for any of the following reasons:
- The card may have expired. Please check if your card is still valid.
- You may have reached your credit limit. Please contact your bank to check if you have not exceeded your authorized purchase limit.
- You may have entered incorrect information. Please check if you have filled all required fields correctly.
- Make sure you are using the latest version of your web browser. It may be because your browser has some plugins installed. Please clear your cookies, restart your browser and try again.
2. Promotions/Discounts:
Do you offer promotions?
We have various discounts, promotions and special offers on our website. The best way to get some of the codes is to check our banners or notice boards. You can also sign up to receive our promotional emails. (New customers do not need to register to receive discounts on their orders as well as exclusive offers.)
How do I use a coupon code?
Discount codes can be applied at checkout. Add items to your cart and select the checkout option. On the same page where you enter your address information, you will see a field to enter your discount code. Enter the code here and click the "Apply" button. Your total should be adjusted to reflect your discount. Some discounts and promotions do not require a code and will be applied automatically.
Can I use more than one discount code at a time?
No. Only one discount offer or promotion can be used per order.
3. Order Status:
How do I know my order is confirmed?
After completing your order, you will receive a "Thank you" email to confirm your order. It confirms that your order has been successfully submitted.
How do I check the status of my order?
Once the package is shipped, we will send you a shipping notification email. You can track your order using the tracking information provided in the email or by logging into your account at https://dnoct89.com/.
If you don't know how to check the status using the tracking number, you can check our help page here. You can also contact us to check the status for you and we will be happy to help you.
I chose the wrong size/color/address. Can I change the information?
If you need to change the order information, please contact us in time to check the order status. If your package has not been shipped yet, we can change the size, color or your personal information for you.
After the package is shipped, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer should be responsible for it.
Please check the order information carefully when placing an order to avoid any trouble that may arise later.
I want to cancel/return/exchange the product. What should I do?
Please contact our customer service for further help. Check our return and exchange policy page for more details.
Can you help with damaged products?
We are sorry that you received a damaged item. Please send photos of the damaged product along with your order information to zexingqy123@163.com. We will evaluate the problem and if we agree that the problem is on our side, we will send you a new product for free.
Please note that any goods damaged within 30 days of delivery cannot be returned or refunded. Unsuitable products caused by incorrect size selection or not contacting us to modify the information before the package is sent cannot be regarded as product quality problems and are the responsibility of the customer.
We can provide free size exchange service, but the customer needs to pay the shipping cost of the replacement.